Psychology of Use & user research
Are you entering a new market and need certainty about the services you can offer? Your market has changed and you need to relaunch your offers and win back lost customers but you don't know how? Are you facing a blockage with users and no one can solve it? Or are you just disappointed with the studies proposed by agencies that always give you the same flat answers that go round and round?
Our psychologists and sociologists help you stop just hearing and start really listening.
qualitative interviews & listening to customers
How do our methods differ and help you better reconnect to your users.
Understand your users with UX Research
UX research: going further than just listening to customers
The objectives of UX research: when should a study be carried out?
UX research methods
Our added value for your user research
Corporate USer Research
UCPA Sport Access - Giving back the desire to go to gym
We worked nearly 2 years with UCPA teams to understand why users are deserting sports halls and to bring new sports complexes out of the ground all over France.
Move from just listening to the customer to a strategic view of the problem
1Get out of the verbatim studies
When you're running a high-stakes, time-pressured project, you can't just have a "verbatim" study that just lists a bunch of random insights that you already know. You need a vision and actionable scope.
2Get to the heart of customer listening
You need to get to the heart of the matter, to understand what is going on and what the key issues are going to be. You need to conduct a thorough customer survey to understand what people really need.
3Our method
Entrust your user research to real experts with degrees in Human Sciences: our Psychologists and Sociologists are the only real engineers in human behaviour. They will enable you to go far beyond the usual focus groups and empathy methods to achieve real scientific research that sheds light and reconnects you with your users.
Our research services
User research
Review & enhancement of your existing data
Observations in the field
Usage mapping test
Iconic tests
Constrained tests
Utility testing
Sort by card
Sociological Interviews
User Tests
Ergonomic audits
International studies (Europe, United States, Asia, Middle East)Academic Research
Cognitive Psychology
Sociology
Usage Mapping
Foresight
Emerging Trends
Scientific Experiments
Scientific Partnerships
Consulting experts
Research PublicationsUser Journeys
Qualitative - quantitative link
Customer Profiling & Personae
Users' path
Gateways of needs with users
Ethical design with usersLogistics
User recruitment
Test Rooms
Remote testing
Converting Research into DesignOur latest studies
Plus simple
How to better protect Taxis and Uber Drivers
En Voiture Simone
Why do people take
so long to pass their driving license?Allianz Travel
What does it mean to protect users?
Deezer
Uses of music applications
Perial
How to sell sustainable real estate?
Théâtre du Châtelet
Why do young audiences shun the theater?
Cheerz
How can a loyalty program
really help users?
Dior
Research on new beauty rituals
Our differentiators
Tests that others don't do
Mapping tests, Iconic tests, Constrained tests...
All these scientific and innovative tests allow us to understand the users as accurately as possible and to help them in the best possible way.
Real experts with diplomas
Psychologists and Sociologists
That's the problem today: User Researcher and UX Researcher titles do not exist and are not protected. This opens the door to all kinds of abuse. Everybody and everybody improvises "Researcher" and charlatans make beginner's mistakes. Our Researchers are real researchers, graduates in Psychology and Sociology at university and that changes everything for the credibility of your study results.
Ethics
No neuromarketing or forced sales
Our job is to help you understand the complexity and richness of human behavior. We follow the code of ethics of the Psychologist. If your intention is to manipulate users to force them to buy, do not come to us. In any case, these bandit methods are not sustainable in terms of CSR: when users realize that you have betrayed them, your brand is finished and with good reason.
Research tax credit
30% discount on your studies
Our tests have been recognized as innovative by the state. We are therefore entitled to offer you a research tax credit.
No focus groups!
Only scientific methods
The techniques used by most agencies (user introspection, brainstorming, focus groups...) have been known to produce false and biased results for over 50 years. We offer you state-of-the-art investigation techniques and high-performance tools (Mapping tests, iconic tests, Biopack, Eye tracker, Face Reader, E-Prime...).
We train researchers
And for 10 years now
We work in close collaboration with the Psychology Laboratory of Montpellier III. This allows us to keep our clients up to date with the latest research, to have access to rare test material and first-rate statistics for your projects. We are also involved in the Master of Research program.
We covert Research into Design
Strategy & Sprint design
Strategy and sprint design allow us to transform the trial where others leave you with a powerpoint of results in your hands.
DO you need help?
Leave us a message.
User search
Digital Strategy
UX & Ergonomics
Web & Mobile Projects
Redesign & Web Design
Service design
Psychology
Sociology
User research / UX research
Our latest interviews
Our latest conferences
Copyright © 2009 - 2023 Fast & Fresh - Agence de Recherche Utilisateur, Stratégie Digitale, UX Design, Ergonomie Web
Paris - Offices - 15 rue des Halles 75001 Paris - T +33 (0) 1 89 71 14 04
Montpellier - Psychology Laboratory - rue Henri Serre, 34000 Montpellier, France
Customer Contact: contact@fastandfresh.fr